Eligible Returns

We accept returns for both defective and non-defective products, provided the request meets the conditions below.

• Items received damaged, defective, or broken
• Incorrect products shipped by mistake
• Items significantly different from the product description
• Products that do not reasonably match the order details
• New or slightly used products returned within the approved return period

All returned items must include original packaging, tags (if applicable), and all included accessories.

Non-Eligible Returns

• Products intentionally damaged after delivery
• Returns submitted after the 30-day return window
• Items missing major components or accessories
• Products returned without prior approval from our support team

Exchange Policy

We accept exchanges within 30 days of delivery for eligible products. Exchange approval depends on product availability at the time your request is reviewed.

How to Request a Return

To request a return or exchange, please contact our support team by email at [email protected] and include:

• Your order number
• The item you wish to return or exchange
• A brief explanation of the reason for the request
• Photos if the product arrived damaged or incorrect

Our support team typically responds within 2–3 business days with return instructions.

Return Shipping & Fees

• Returns are handled by mail
• A prepaid return label is included for approved returns
• No restocking fees apply
• Customers are not charged return shipping fees for approved returns

Refund Processing

After the returned item is received and inspected, approved refunds will be issued to the original payment method within 10 business days.

Depending on your financial institution, additional processing time may be required before the refund appears in your account.

Important Information